We are pleased to offer FREE DELIVERY on orders over £25* to most delivery locations within the UK. (This includes the Scottish Highlands, Isle of Man, Isle of Wight and Northern Ireland). Unfortunately we don't deliver to the Channel Islands due to high delivery surcharges.
For orders under £25, a £5.00 delivery charge will be added per order.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 3-4 working days of ordering. Please allow extra time when ordering around peak times of year and Bank Holidays as delays may result.
CAN I TRACK MY ORDER?
Once you place your order, you can log-in to the ‘My Orders’ section of your customer account on our website, which will display the courier tracking information. Furthermore, if during checkout you provide your mobile number, you should receive regular updates from Yodel or DPD regarding the status of your delivery. * Please note that a small number of orders are dispatched by post or another courier, so on these occasions courier tracking is not available.
COURIERS WE USE
For orders under 1.5kg, we will send these via Royal Mail (Signature not required)
SIGNING FOR YOUR DELIVERY
When you place your order, you are able to leave delivery instruction for our couriers (Yodel and DPD) if you know that you will be unable to take delivery. Furthermore, after listening to our customers, we have also asked our couriers to leave goods in a safe place, or with a neighbour, if you do not leave delivery instructions, but are unable to take delivery. This means that rather than our couriers trying to deliver on another day, they will instead leave the goods in a safe place, or with a neighbour, and then drop a card through the letterbox, advising where the goods have been left. This helps to prevent our customers from having reschedule another delivery or having to drive to their nearest courier depot to retrieve their order.
If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Please check the number of parcels you are signing for and if in doubt note the number of parcels received alongside your signature. We will not be held responsible for any goods signed for but not received.
Should the outer packaging be breached or the contents of a parcel appear to be damaged, REFUSE the effected parcel. It is not necessary to refuse the whole delivery.
If you sign for your delivery without checking or it is left without a signature and the contents are found to be damaged, we must be notified within 24 hours of delivery; and photographic evidence supplied of the inner and outer package BEFORE we can consider any replacements / refunds. We strongly suggest opening our outer packaging to check the contents on receipt.
NOTIFICATION OF SHORTAGES ON A DELIVERY:
Any shortages must be reported within 24 hours of delivery.
At Krafty Koi we pride ourselves on our delivery service. Deliveries are made within 3 - 4 working days from ordering, if ordered at the weekend or on a bank holiday, we aim to dispatch your order on the first or second next available working day. Please allow extra time for delivery during and after public holidays.
DPD deliveries are made Monday to Friday. On the morning of delivery, you will receive an email and text message, giving you a 1 hour delivery slot. If this is not suitable, you can re-schedule very easily with DPD by following their instructions.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges for orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
INTERNATIONAL DELIVERY (NON-UK)
Unfortunately, we don’t offer delivery to non-UK addresses at this time.