We are pleased to offer FREE DELIVERY on orders over £25* to most delivery locations within the UK. (This includes the Scottish Highlands, Isle of Man, Isle of Wight and Northern Ireland). Unfortunately we don't deliver to the Channel Islands due to high delivery surcharges.
For orders under £25, a £2.99 delivery charge will be added per order.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We aim to deliver your order(s) as soon as possible. We always advise that delivery should be made within 3-5 working days of ordering. Please allow extra time when ordering around peak times of year and Bank Holidays as delays may result
CAN I TRACK MY ORDER?
You will receive a tracking email when your order has been dispatched.
COURIERS WE USE
DHL, Yodel, Hermes & DPD
SIGNING FOR YOUR DELIVERY
When you place your order, you are able to leave delivery instruction for our couriers (Yodel and DPD) if you know that you will be unable to take delivery. Furthermore, after listening to our customers, we have also asked our couriers to leave goods in a safe place, or with a neighbour, if you do not leave delivery instructions, but are unable to take delivery. This means that rather than our couriers trying to deliver on another day, they will instead leave the goods in a safe place, or with a neighbour, and then drop a card through the letterbox, advising where the goods have been left. This helps to prevent our customers from having reschedule another delivery or having to drive to their nearest courier depot to retrieve their order.
If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Please check the number of parcels you are signing for and if in doubt note the number of parcels received alongside your signature. We will not be held responsible for any goods signed for but not received.
If you are at home to sign for a delivery, then by signing for the goods means you are accepting they have been delivered in good condition. Should the outer packaging be breached or the contents of a parcel appear to be damaged, REFUSE the effected parcel. It is not necessary to refuse the whole delivery.
If you sign for your delivery without checking or it is left without a signature and the parcel and contents are found to be damaged, we must be notified within 24 hours of delivery. Photographic evidence is required of the inner and outer package, along with a photo of the delivery label on the box and a declaration* of damage completed and returned BEFORE we can consider any replacements / refunds. Any emails sent to us at firstname.lastname@example.org containing damage evidence should not exceed 8MB in total. Damage evidence is required within 7 days of the delivery taking place. Due to courier restraints we cannot entertain claims for damages after this 7 day deadline.
We strongly suggest opening our outer packaging to check the contents on receipt.
NOTIFICATION OF SHORTAGES ON A DELIVERY:
Any shortages must be reported within 24 hours of delivery.
At Krafty Koi we pride ourselves on our delivery service. Deliveries are made within 3 - 5 working days after ordering, if ordered at the weekend or on a bank holiday, we aim to dispatch your order on the first or second next available working day. Please allow extra time for delivery during and after public holidays.
DPD deliveries are made Monday to Friday. On the morning of delivery, you will receive an email and text message, giving you a 1 hour delivery slot. If this is not suitable, you can re-schedule very easily with DPD by following their instructions.
Yodel deliver between 7.30am > 9pm and we CANNOT specify them to deliver within a specific time frame (ie for deliveries made to business addresses).
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges for orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
INTERNATIONAL DELIVERY (NON-UK)
Unfortunately, we don’t offer delivery to non-UK addresses at this time.